Last updated: September 2024
Introduction
Serene-deer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serene-deer.com or use our property consultation services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete enquiry forms on our website
- Request information about our services
- Engage our property consultation services
- Correspond with us via email
This information may include your name, email address, and any additional details you choose to share about your property requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide our services
- To communicate with you about properties and services that may interest you
- To improve our website and services
- To comply with legal obligations
- To protect against fraudulent or unauthorised activity
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent, where you have given clear indication
- Performance of a contract or steps taken at your request prior to entering a contract
- Our legitimate business interests, where these do not override your fundamental rights
- Compliance with legal obligations
Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist in our operations (under strict confidentiality agreements)
- Property owners or agents, with your consent, in connection with your property search
- Legal authorities when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your personal data.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Serene-deer
42 George Street
Edinburgh EH2 2LR
United Kingdom
Email: [email protected]